Betting Rules

By opening an account, accessing the website or placing a wager, you confirm that you have read and understood the rules that apply to the relevant service. These Betting Rules form part of the conditions for using Metaspins Casino and should be considered alongside any additional game rules, promotional terms or instructions displayed on the website.

You are responsible for making sure that online gambling is lawful for you in the place where you are located. You must not use the website if gambling is prohibited by the laws that apply to you. Players must also meet any applicable age, identity and account eligibility requirements before using betting services. You may be asked to provide information or documents to confirm these requirements.

Each player may use only their own account and must keep their login information secure. You must not allow another person to access your account, place wagers for you or use payment methods that do not belong to you. You are responsible for reviewing your account activity and notifying the operator through the available support process if you believe your account has been accessed without permission.

Placing and accepting wagers

A wager is not final merely because you have entered a stake or selected an option. A wager is accepted only when it has been recorded by the website and an appropriate confirmation is shown in your account or on the relevant betting interface. An on-screen selection, pending transaction or failed transaction does not necessarily mean that a wager has been accepted.

The operator may refuse, limit, suspend or cancel a wager where permitted by the applicable terms. This may occur because of a technical issue, suspected misuse, an account restriction, a market or game error, a payment problem, a compliance requirement or another valid operational reason. If a wager is not accepted, the stake should not be treated as having been placed.

• Check the selected game, event, market, outcome and stake before confirming a wager.
• Review the confirmation and your account history after placing a wager.
• Do not assume that a wager was accepted if the page shows an error, remains pending or closes before confirmation.
• Keep your account details and payment information accurate and up to date.
• Use the website only for your own personal and lawful purposes.
• Do not place a wager on behalf of another person or permit another person to use your account.

The stake, odds, prize information or other betting details shown at the time of confirmation are the details that generally apply to an accepted wager, subject to these rules and the specific rules for the relevant product. The displayed information may vary between games, events and markets. It is your responsibility to read the information shown before confirming a wager.

The possible return from a winning wager depends on the applicable odds, the stake and the rules for the relevant game or market. A displayed potential return is not a guarantee that the wager will win. Wagers can result in a win, loss, push, draw, partial return or another outcome depending on the product rules. Any applicable taxes, fees, deductions or account conditions will be handled in accordance with the relevant terms and applicable law.

For casino games, the outcome is determined by the game system and the rules displayed for that game. You should review the paytable, winning combinations, feature conditions and any other instructions before playing. A game round may be treated as completed once the wager has been accepted and the game outcome has been generated, even if the result is not immediately visible because of a connection or display issue.

Where sports, racing or other event-based betting is offered, the applicable event and market rules determine how a selection is settled. These rules may explain when an event is considered started, what happens after a postponement or abandonment, and how a result is determined. If a market has special conditions, those conditions may override a general rule for that market.

Settlement of results

Wagers are settled using the official or recognised result, game record or system result applicable to the product. Settlement may take place after the result is available and the relevant market or game has been checked. If a result is later corrected by the applicable official source, an initial settlement may be reviewed and adjusted where the rules allow.

If a market or game cannot be settled in the normal way, the operator may apply the relevant product rules, void the affected wager, return the applicable stake or take another permitted action. The treatment of a multiple or combined wager may depend on the status of each selection. You should read the specific market or game information before placing a complex wager.

• A losing wager does not become refundable simply because the result was unexpected.
• A winning wager remains subject to account checks and the relevant withdrawal or payment conditions.
• A wager may be reviewed if the result, price or settlement was affected by an obvious error.
• The result shown in your account history is the best place to check the current status of a wager.
• If you believe a result has been recorded incorrectly, raise the issue promptly through the available support process.

The website and betting systems are designed to display accurate information, but errors can occur. An error may include an incorrect price, duplicated market, incorrect game information, delayed update, obvious settlement mistake, display problem or technical failure. If an obvious error affects a wager, the operator may correct the error and apply the terms that would reasonably have applied without the error.

Where a wager is accepted because of a system fault, communication failure or other technical problem, the operator may cancel, void or review that wager where permitted. If the rules require a stake to be returned, the return will normally be limited to the affected wager and will not include an amount that resulted only from the error. A player should not attempt to benefit from a known error or continue using a service that appears to be malfunctioning.

You are responsible for checking that your device, internet connection, browser and software are operating correctly. A lost connection does not automatically cancel a wager or reverse a completed game round. If a wager was accepted before a connection ended, it may still be valid and may be settled under the applicable rules. Repeatedly submitting the same wager may result in more than one wager being accepted.

Cancellations and void wagers

A wager can generally be cancelled only if the relevant product rules or the operator expressly allow cancellation. Once a game round has started, an event has begun or a market has closed, cancellation may not be available. A request to cancel does not by itself stop a wager from being processed.

When a wager is declared void, the outcome is treated as not having occurred for settlement purposes, subject to any specific rules for the product. In a combined wager, a void selection may be removed and the remaining selections may continue to be settled according to the applicable rules. The exact treatment can differ between products, so the individual betting information should always be checked.

If website content conflicts with a specific game rule, market rule or confirmed transaction record, the applicable terms and system records may be used to determine the valid position. The operator may investigate disputed transactions, review relevant logs and request information needed to resolve an issue. You should retain relevant screenshots or transaction details where possible, but do not send passwords or unnecessary sensitive information.

• Check your account history before submitting a wager again after a technical interruption.
• Do not rely on a displayed price or balance that appears obviously incorrect.
• Report suspected duplicate wagers or missing results through the available support process.
• Do not interfere with the website or use software intended to manipulate betting functions.
• Follow any instructions shown for interrupted games, pending transactions or disputed results.

You must not use the website for fraud, money laundering, market manipulation, collusion, identity misuse, chargeback abuse or any other unlawful or dishonest activity. You must not interfere with the operation of the website, use automated tools without permission, exploit a vulnerability or deliberately take advantage of a known technical error.

You must provide accurate information when creating and using your account. Information about your identity, age, address, payment method or source of funds may be requested when needed for account administration, security, verification or compliance purposes. You should update your details if they change and cooperate with reasonable checks.

Payments and withdrawals are subject to the payment instructions, account conditions and applicable law. A payment may be delayed, declined, returned or reviewed if information is incomplete, the payment method cannot be verified, a transaction appears unusual or an account review is required. You should use payment methods that are authorised for your use and belong to you.

The operator may conduct identity, payment, security, age and responsible gambling checks. An account may be restricted, suspended or closed while a review is completed. Any action taken will be handled under the applicable account terms and relevant legal obligations. A restriction may also affect the ability to place wagers, access games or request a transaction.

You must not open or operate multiple accounts unless this is expressly permitted by the applicable terms. You must not transfer, sell or share an account. If you suspect that another person has used your account, change your security details where possible and contact the operator through the support channel provided on the website.

Questions and disputes

If you have a question about a wager, result, account record or technical issue, review the relevant transaction details first and raise the matter through the support channel provided on the website. Include the information needed to identify the issue, such as the date, game or market and transaction reference where available. Do not send passwords or unnecessary sensitive information.

A dispute will be reviewed against the applicable rules, account records, system information and any relevant official result. The operator may request further information before completing a review. Where a correction or adjustment is required, it will be handled in accordance with the relevant product rules, the general account terms and any mandatory rights that apply under Australian law.

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Outcomes are uncertain, and no strategy can guarantee a win. Set a budget before you play and do not wager money that you need for living costs, bills or other important commitments.

Avoid betting when you are tired, upset or under the influence of alcohol or other substances. Do not chase losses, borrow money to gamble or increase your stakes because you are trying to recover an earlier loss. Take regular breaks and keep track of the time and money you spend.

Practical ways to stay in control

1. Decide how much time and money you can afford to spend before starting.
2. Set available account limits or use other responsible gambling tools where they are offered.
3. Keep gambling separate from essential household spending and never use borrowed money to continue playing.
4. Take a break if betting stops feeling enjoyable or begins to affect your mood, relationships or daily responsibilities.
5. Talk to someone you trust if gambling is becoming difficult to control.
6. Use account closure, self-exclusion or other support options if you need a longer break from gambling.

If you have concerns about your gambling, stop playing and use the responsible gambling information and support options available on the website. You can also seek independent help from an appropriate Australian gambling support service. These Betting Rules do not replace professional advice and do not change any statutory rights or protections that may apply to you.

Changes to these rules

These Betting Rules may be updated from time to time to reflect changes to services, legal requirements, game formats or operational processes. The current version will be displayed on the website. You should review the rules before placing a new wager, particularly where a game, market or promotion has separate conditions.

If a provision of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Where these rules conflict with a mandatory requirement, the mandatory requirement will prevail. The relevant general Terms and Conditions, product rules and responsible gambling information should also be read before using the website.