Metaspins Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Metaspins Casino. They apply to the website, account services, casino games, payment functions, promotions and any other related features made available through the service. References to Metaspins Casino, the website, we, us or our mean the relevant service and its operator. References to you or your mean the person using the service.

You accept these terms when you register an account, access the website after being shown these terms, deposit money, participate in a game or otherwise use the service. Additional rules may apply to individual games, payment methods, promotions, competitions or other features. Those rules will be displayed separately where relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant activity.

You are responsible for reading the current version of these terms before using the service. We may update or amend them from time to time to reflect changes to the service, legal requirements, security practices or operating procedures. The updated version will apply from the date it is published, unless a different effective date is stated. If a change is important, we may provide notice through the website or your account.

You must use Metaspins Casino only where online gambling is lawful for you. Laws can differ between Australian states and territories and may also apply based on where you are physically located. It is your responsibility to check the laws that apply to you before registering, depositing or playing. We do not invite any person to use the service in a place where doing so is prohibited.

• You must use the website honestly, lawfully and in accordance with these terms.
• You must provide information that is accurate, complete and kept up to date.
• You must not use the service for an unlawful purpose or in a way that harms other users.
• You must follow any instructions, notices and game-specific rules displayed on the website.
• You should seek independent legal or financial advice if you are unsure about your rights or obligations.

You must be at least 18 years old to use Metaspins Casino. You must also be legally permitted to access and use online gambling services in the place where you are located. We may refuse registration or restrict access where we cannot confirm that these requirements are met. By registering, you confirm that the information you provide is truthful and that you are acting for yourself rather than on behalf of another person.

Only one account may be created and used by each person unless we expressly agree otherwise. You must not create an account in another person’s name, operate an account for another person, or allow another person to use your account. Accounts are personal and may not be sold, transferred, assigned or used as security for any obligation.

During registration or at any later stage, we may ask you to provide documents or information to verify your identity, age, location, payment method or source of funds. Verification checks may be required for legal, security, fraud prevention or responsible gambling reasons. You agree to provide requested information within a reasonable period and to ensure that documents are genuine, current and readable.

You are responsible for keeping your username, password and other account credentials confidential. You must take reasonable steps to prevent access by anyone else, including family members, friends and children. If you believe your credentials have been lost, disclosed or misused, you must notify us through the available account or support process as soon as possible and stop using the account until it is secure.

You remain responsible for activity carried out through your account unless you have promptly reported unauthorised access and we determine that the activity was not caused by your failure to protect your credentials. We may suspend an account while investigating suspected unauthorised use, identity concerns or other security issues.

• Do not use false, misleading or incomplete registration details.
• Do not register if you are below the legal gambling age.
• Do not use a virtual location, technical workaround or other method to avoid location restrictions.
• Do not open another account to avoid a restriction, exclusion, closure or account review.
• Tell us promptly if your personal, payment or contact information changes.

You may deposit funds using the payment methods made available on the website. A deposit must be made using a payment method held in your own name or one that you are authorised to use. We may decline, reverse or delay a transaction where the payment method cannot be verified, the transaction appears unusual, the account is subject to review, or a legal or security requirement applies.

You should deposit only money that you can afford to lose. Gambling funds are not a way to meet everyday expenses, repay debt or generate income. You should check the transaction details carefully before confirming a deposit. Your bank, card provider or payment service may apply its own fees, exchange rates, processing rules or restrictions. We do not control those separate arrangements.

Withdrawals may be subject to account verification, payment checks, anti-fraud controls and any applicable rules shown during the withdrawal process. We may return funds using an approved method linked to your account or ask for further information before processing a withdrawal. We do not guarantee a particular processing time because timing can depend on verification, the selected payment method and external providers.

You must not use the service to deposit or withdraw funds connected with criminal activity, fraud, money laundering, sanctions evasion or any other unlawful conduct. We may hold, reject, reverse or report a transaction where we have reasonable grounds to suspect a breach of law, these terms or our security procedures. Any action taken will be handled in accordance with applicable requirements.

Games are provided for entertainment. Outcomes are determined by the relevant game systems and, where applicable, randomised processes. No strategy, pattern or previous result guarantees a future result. You accept the risk of losing money when you choose to play. A game may be cancelled, corrected or made unavailable if there is a technical error, malfunction, incorrect display, communication failure or other event affecting the integrity of the game.

If a game, balance or transaction is affected by an obvious error, we may correct the error and take reasonable steps to restore the position that would have existed without it. We may also void affected play where required to protect the fairness and security of the service. We will not knowingly enforce an obvious mistake in a way that creates an unfair result.

Promotions and bonuses

Promotions, bonuses, free play, rewards and other offers are available only under the rules displayed with the relevant offer. Those rules may include eligibility requirements, expiry dates, contribution rules, game restrictions, maximum values, wagering conditions or withdrawal conditions. You should read the full promotional terms before accepting an offer. If you do not understand an offer, do not claim it.

Unless the applicable offer rules state otherwise, promotions are intended for one person and one account. We may cancel or refuse a promotional benefit where it has been claimed in error, obtained through abuse, or used in a way that conflicts with the offer rules or these terms. We may also amend or withdraw an offer where necessary, subject to applicable law and any terms already governing a valid claim.

Metaspins Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a solution to financial problems. Before you play, consider setting a budget and time limit. Do not chase losses, borrow money to gamble, gamble when distressed, or continue playing because you believe a win is due. Take a break if gambling stops feeling enjoyable or starts affecting your work, relationships, health or finances.

Tools or account controls may be available to help you manage your gambling, such as deposit limits, session controls, cooling-off options or account exclusion. Availability and operation may vary, so you should review the responsible gambling information provided on the website. You can also seek help from an appropriate Australian gambling support service or a qualified health or financial professional.

If you ask us to close or restrict your account, we may apply the requested measure in accordance with the relevant process. You must not attempt to avoid a self-exclusion or restriction by creating another account or using another person’s account. Account controls may not take effect instantly in every circumstance, so you should stop gambling and avoid making further deposits while a request is being processed.

Unacceptable use

You must not interfere with the operation, security or integrity of the website. This includes using bots, scripts, automated software, exploits, malware, stolen credentials, compromised payment methods or any technical method intended to obtain an unfair advantage. You must not reverse engineer, overload, scan, scrape or disrupt the website, nor attempt to access accounts, systems or information without permission.

You must not engage in fraud, collusion, impersonation, harassment, abusive conduct, money laundering or any other activity that may harm the service, its users or third parties. We may investigate suspected misuse and may share information where necessary for security, legal, regulatory, fraud prevention or law enforcement purposes.

• Do not exploit a software fault, pricing error, payment error or promotional mistake.
• Do not use another person’s identity, account, payment instrument or personal information.
• Do not manipulate game results, account balances, referral activity or promotional requirements.
• Do not upload or transmit content that is unlawful, threatening, defamatory, discriminatory or harmful.
• Do not use the website to distribute malicious code, unsolicited marketing or misleading material.

We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, failed a verification check, used an unauthorised payment method, engaged in prohibited conduct, created a security risk, or where action is required by law or a relevant authority. We may also suspend access for maintenance, technical problems, investigations or other operational reasons.

If an account is closed, any remaining balance will be dealt with according to applicable law, the circumstances of the closure and any verification or transaction review. We may withhold or adjust funds connected with fraud, unlawful conduct, a serious breach of these terms or an invalid transaction. Closing an account does not remove obligations that arose before closure, including obligations relating to payments, disputes, confidentiality or unlawful conduct.

Personal information is handled in accordance with the Metaspins Casino Privacy Policy. By using the service, you acknowledge that information may be collected, used, stored and disclosed for purposes such as account administration, identity verification, payment processing, security, fraud prevention, responsible gambling, customer support and legal compliance. You should read the Privacy Policy to understand how information is managed and what choices may be available to you.

The website, software, text, graphics, logos, designs and other materials connected with Metaspins Casino are protected by intellectual property rights. We grant you a limited, personal and non-transferable permission to access and use the service for its intended purpose. You must not copy, reproduce, modify, publish, sell, licence, distribute or commercially exploit any part of the service without written permission.

The service may contain links to third-party websites, payment providers, software providers or other services. Those third parties operate under their own terms and privacy policies. We are not responsible for the content, availability, security or conduct of a third-party service, and a link does not necessarily mean that we endorse it. You should review third-party terms before using an external service.

To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, interruptions to communications or payment systems, device or network problems, unauthorised access resulting from your failure to protect your credentials, or information supplied incorrectly by you. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

If you have a question, complaint or concern about the service, please use the support or contact options made available on the website. Providing clear details, relevant dates and supporting information may help us review the matter. We may ask you to complete identity or security checks before discussing account information. These terms are intended to be read together with any applicable policies and rules displayed on the website.

These Terms & Conditions are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights and protections available to Australian consumers. If a provision is found to be invalid or unenforceable, it will be interpreted or removed only to the extent necessary, and the remaining provisions will continue to operate. The current version published on the website replaces earlier versions.