Privacy Policy

Metaspins Casino collects information needed to provide an online casino service, maintain player accounts and meet applicable operational and legal requirements. The information collected depends on how a player uses the website, the services requested and the choices made in an account. Some information is provided directly by the player, while other information is collected automatically when the website or related services are used.

Types of information

• Account details, such as a player’s name, date of birth, contact details, login information and account preferences.
• Verification information, which may include identity documents, proof of age, address information and other details needed to confirm that an account is being used by the correct person.
• Payment and transaction records, including deposits, withdrawals, wagers, account balances, payment method details and related transaction information. Full payment card details may be handled by specialist payment providers rather than stored directly by the casino website.
• Communication records, including messages sent to customer support, requests made through the website and information provided when a player reports a problem or asks for assistance.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, general location information and website activity.
• Cookie and similar technology information, including information about pages visited, preferences, session activity and interactions with website features.
• Responsible gambling and account management information, where relevant to account settings, safety tools, affordability checks, player protection or service restrictions.

Players should provide accurate and current information when creating or using an account. If required information is not supplied, or if information cannot be verified, some account or payment functions may not be available. Players should not provide another person’s personal information unless they are authorised to do so.

Personal information is used for clear and relevant purposes connected with operating the website and providing casino services. The information handled by Metaspins Casino may be used to open and manage an account, process requested transactions, communicate with players and improve the reliability and security of the service.

• To create, administer and maintain a player account.
• To confirm a player’s identity, age and eligibility to use the service.
• To complete deposits, withdrawals and other account transactions.
• To carry out security, anti-fraud, anti-money laundering and risk checks.
• To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• To provide customer support, respond to questions and resolve complaints or technical issues.
• To send service messages about an account, transactions, security, changes to the website or other necessary operational matters.
• To provide marketing communications where permitted and where the player has made the relevant choice or given consent.
• To monitor website performance, understand how features are used and improve content, functionality and player experience.
• To meet legal, regulatory, accounting, tax, dispute resolution and record-keeping obligations that apply to the service.
• To protect the rights, property, safety and security of the casino, its players, service providers and other relevant persons.

Where appropriate, information may be used in an aggregated or de-identified form for reporting, analysis, testing and service improvement. This type of information is designed not to identify an individual player directly. Personal information is not used for unrelated purposes unless the player is informed, consent is obtained where required, or another permitted reason applies.

Sharing information with service providers

Metaspins Casino may share relevant information with trusted providers that help operate the website and deliver services. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They should receive only the information reasonably needed for their role and are expected to handle it securely and in accordance with their contractual responsibilities.

Information may also be disclosed where necessary to protect the service, investigate suspected misuse, respond to a lawful request, comply with a legal obligation, establish or defend a legal claim, or protect a player or another person from harm. If information is transferred to a service provider or recipient in another country, appropriate steps are taken to support its secure handling, subject to applicable requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to keep players signed in, remember preferences, support account and payment functions, understand website usage, protect against suspicious activity and help deliver relevant communications. Some cookies are necessary for the website to operate, while others help with performance, analytics or personalisation.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect how some website features work, including sign-in, preferences, security functions or other account services. Browser settings may also provide options to delete existing cookies, block selected categories or ask before cookies are placed.

Security of information

Reasonable technical and organisational measures are used to help protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures, staff or provider controls and safeguards around payment and verification activity. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account access details.

If a player believes that an account has been accessed without permission, the player should change the password where possible and contact support promptly. Players should use a unique password, keep devices and browsers updated, and log out after using a shared or public device.

How long information is kept

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, service improvement and record keeping. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. The length of retention depends on the type of information and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of. Information may remain in secure backups for a limited period as part of normal business continuity and security processes, after which it is removed or overwritten in accordance with applicable procedures.

Players may have rights over the personal information held about them, depending on their circumstances and the requirements that apply to the service. These rights can include asking what information is held, requesting a copy, correcting information that is inaccurate or incomplete, asking for information to be deleted, and withdrawing consent to marketing communications.

How to make a request

To exercise a privacy right or ask a question about the handling of personal information, contact support@metaspinscasino.best. The request should explain what is being requested and include enough information to identify the relevant account or records. For security, additional information may be requested to verify the identity of the person making the request.

• Access: ask for confirmation about whether personal information is held and request a copy of relevant information.
• Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
• Deletion: ask for personal information to be removed where there is no continuing reason or obligation to keep it.
• Marketing consent: withdraw consent to promotional emails or other direct marketing at any time. A player may also use an unsubscribe option in a marketing message where one is provided.

A request will be considered as soon as reasonably practicable. Some requests may be limited or refused where the information must be kept for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Deleting information may also require an account to be closed, and it may not remove records that must be retained by law. Withdrawing marketing consent does not stop essential service communications, such as messages about account security, transactions, verification, responsible gambling tools or important changes to the service.

Children and account information

The service is intended only for people who are legally permitted to use online gambling services in their location. Metaspins Casino does not knowingly seek to collect information from children. If a parent, guardian or another person believes that information has been submitted by a child, they should contact support@metaspinscasino.best so the matter can be reviewed and appropriate steps can be taken.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, information practices or applicable requirements. The latest version will be made available on the website. Players should review the policy periodically, particularly before continuing to use the service after a significant update. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any consent requirements that apply.